Technical Manager (Tire)

Titan Asia Jant San. ve Tic. A.Ş.

Titan International is looking to recruit a Technical Executive to join our rapidly expanding European Tyre Team.

Qualifications

•       Experience in Tyre Industry – proven knowledge in the tyre industry, specifically within the agro-industrial sector

•       Technical knowledge – In depth understanding of tyre manufacturing processes and technical issues.

•       Problem solving skills – Ability to identify and resolve warranty and technical issues effectively

•       Communication Skills – Good English skills both written and verbal with strong customer facing abilities.

•       Interpersonal skills – ability to build and maintain positive relationships with customers and suppliers.

•       Attention to detail  - high level of accuracy in documentation and technical recommendations

•       Organization – Ability to organize and manage own  time effectively.

•       Collaboration - Competent and confident to collaborate with stakeholders at all levels – Management, Suppliers, customers, end users.

•       Quality - Knowledge of manufacturing quality systems would be useful

•       Tyre Regulations - Knowledge of current and forthcoming Tyre Regulations

Duties and Responsibilities

Product Development:

•       Work with manufacturing plant for Goodyear's agricultural/industrial tire development project within Turkey.

•       To identify market opportunities in Europe for new tread patterns/sizes and segments

•       To help define and manage any production, design or technical changes required for existing Türkiye-produced tires.

•       Tire Testing – organizing and analyzing any testing required to ensure that tyres meet the required standards

•       Tyre Manufactuiring Expertise – Utilize your solid experience in the tyre industry to work with our manufacturing faciliies

Customer Satisfaction:

•       Warranty Management – Address and track warranty issues, making visits when necessary, providing solutions to end users and and suggesting manufacturing adjustments to prevent technical problems.

•       Analyzing after-sales customer complaints and requests.

•       Conducting root cause analysis of warranty issues.

•       Coordinating and monitoring corrective/preventative actions to reduce customer complaints.

•       Customer Interaction – Engage with customers and suppliers offering expert advice and support  to ensure satisfaction and resolve any concerns.

Sales-Marketing:

•       Support Titan Europe Sales team with Technical Sales Support to customers

•       To collect competitor information in terms of quality, performance and product range.

•       Participating in domestic/international sectoral fairs, seminars and conferences in order to conduct benchmark studies, follow the developments in the market, and conduct competitor analysis.

Technical Support:

·         Providing and verifying the necessary technical data for catalogs and websites.

·         Supervising ECE R-106 Regulations and organizational setup

·         Carrying out various studies to reduce product costs and increase efficiency.

·         Organizing and providing technical training when necessary

·         Technical Support – provide technical assistance and recommendations to enhance tyre performance and longevity

·         Qualıty Assurance – Ensure all products meet the highest standards of quality and reliability

·         Documentation – Maintain accurate records of warranty claims, customer interactions and technical recommendations.