Customer Care Representative

FedEx Express Turkey Taşımacılık ve Ticaret Limited Şirketi

Position Summary:

We have an exciting opportunity for you to join our team of Customer Care Representatives.

Who we are:

FedEx is the largest express transportation company in the world. Sure, we deliver packages, but this is just part of the story. Today with an extensive network in more than 220 countries and territories, we’ve made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together.

What you will be doing:

• Build and maintain excellent relationships by pro-actively investigating customers specific needs and by follow-up methods.

• Pro-actively provide accurate information and guidance via friendly and professional multi-channel communication.

• Provide the customer with solutions to exceptions and service issues, where first call resolution cannot be achieved perform the appropriate escalation to ensure satisfactory resolution.

• Input accurate and timely system entries and use appropriate reporting tools to deliver any required standard reports.

• Identify and optimise any new business opportunities whilst providing exceptional customer experience.

• Coordinate and collaborate with internal teams to provide a seamless and outstanding customer experience.

What do you bring with you:

•Fluency in Turkish and English

•Computer literacy and ability to easily navigate between different screens and systems

•Excellent communication skills

•Positive attitude and problem-solving mindset to find the best solution for the customer

•Knowledge or experience handling claims will be a considered a plus

•Confidence, empathy, and friendliness to offer excellent experience to our customers

•Flexibility in adapting to dynamic business environment

•A desire to work in an international, fast-paced team

What do we offer:

•Attractive compensation package

•Training to get you started and on-the-job learning opportunities

•Extensive learning resources to further develop your skills and knowledge, including online language courses

•Employee Assistance Program for you and your family in difficult life situations

•Tuition assistance

•Employee reduced-rate shipping

•Great career opportunities

•FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.