Call Center Assistant Specialist

Etstur

Established with the aim of offering the best service and price to its guests in 1991, Etstur provides domestic and international package tours and hotel accommodation services as the pioneering representative of the tourism sector. Following a rapid growth after its establishment, the brand leads the way in travel industry thanks to its visionary structure.

The leading travel and tourism company in Turkey, Etstur is engaged in sales and marketing of thousands of domestic hotels. Offering hundreds of tour packages, 60 destinations in Turkey and about 40 abroad, Etstur also hosts many brands under its roof. Etstur provides services to the consumers in fields of tourism and travel with Didimtur; a travel agency serving for large masses, Ucuzabilet; a website selling flight tickets with affordable prices, Otelpuan.com; a website featuring objective reviews of guests about the properties, Odamax.com; an online accommodation platform and Lets Go; a journal featuring travel trends.

Qualifications

• Bachelor’s degree/Associate degree preferably in Tourism/Hotel Management/Travel Agency/Tourism Guidance,
• Good command of English,
• Preferably 1 year of work experience in travel agencies or call centers,
• Good communication skills,
• Being able to work with a focus on guest satisfaction,
• Capable of effective teamwork,
• Adaptable to flexible working hours,
• No restrictions to travel required by the job in certain periods,
• Living in the Anatolian Side of Istanbul.

Job Description

•  Fulfilling the requests received by the call center,
•  Informing the guest about the service/products and following up the process.