IT Lead Specialist

Wyser

Wyser is the international company within Gi Group in charge of searching for and selecting specialized middle and senior management.

We are looking for "IT Lead Specialist" to one of our global business partners in the domain of Industrial Machinery Manufacturing.

QUALIFICATIONS

• Very good communications skills with professional work attitude
• Demonstrates ability for collaboration and team work, also in virtual and international context
• Able to work in a multicultural environment with sensitivity and respect for diversity
• Takes initiative and responsibility
• Ability to handle and prioritize several important tasks simultaneously
• Strong experience with Microsoft Azure, MS Office 365, all Windows OS and ITIL processes will be an asset
• Native in Turkish, fluency in English

JOB DESCRIPTION

• Carry out tasks in error situations, both "Incidents" and "Service Requests”.
• Provide remote IT support for users in a client system area (hardware, Windows, MS Office, other software)
• Proactive monitoring of incident and quotes queues.
• Manage users, systems, and permissions.
• Advise and instruct users in IT systems and products.
• Participate in testing and documentation of hardware and software as well as problem analysis.
• Ensure knowledge creation if needed (knowledge base) Participate in IT projects.
• Advise users about products and solutions to requirements.
• Provide solutions that meet the needs of business and users in accordance to Service Level Agreements.
• Deliver high quality in solutions and do things right to minimize incidents and problems.

‘’GI GROUP AND WYSER TURKEY SEÇME VE YERLEŞTİRME A.Ş. Türkiye İş Kurumu'nun 29.12.2020 tarihli 7511096sayılı kararına göre lisans sahibi özel istihdam bürosudur.’’