Sales Support (Customer Service) Administrator

Webasto Thermo Comfort İklimlendirme Sistemleri Tic.Ltd.Şti.

QUALIFICATIONS AND JOB DESCRIPTION

Job Description:

- Take and fulfill order management and service requests

- Answer customer inquiries; provide requested information or assistance concerning products/services

- Prepare notice of statements, send copies to customers; reconcile discrepancies in billing and issue reminder notices

- Record all transactions or queries for future references

- Communicate with customers to resolve order issues, service and sales topics

- Tracking of open and overdue balances in alignment with sales manager

- Support relevant sales managers during monthly sales planning and sales forecast periods

Qualifications:

- Bachelor’s degree

- At least 4 years of experience on sales back office operations and export procedures

- Very good command of English both written and spoken

- Advanced knowledge of MS Office Applications,

- Advanced knowledge of SAP and MS Office Applications,

- Proactive, dynamic, challenging team player with perfect communication skills even under stressfull environments,

- Preferably excellent reporting and presentation skills with a result-oriented approach,

- Analytical, creative and strategic minded with good follow-up capacity,

- Self motivated, initiative taking, customer oriented

- Military service must be completed (For male candidates)