Technical Field Support Specialist

Vestel A.Ş.

QUALIFICATIONS;

• Bachelor's Degree or higher in Electrical Engineering, Industrial Engineering or equivalent experience,
• Having at least 2 years of experience in a Field  support role preferably,
• Experience in Electrical Installations and Power Electronics,
• Ability to work closely with end-users & Professional installers in a consulting, services or support capability,
• Availability to travel nationally and internationally (%40),
• Valid driver's license, 
• Problem understanding and solving skills,
• To be able to use MS Office programs at a good leveL,
• Preferably entry level of SAP knowledge.

JOB DESCRIPTION;

• Provide electrical engineering expertise by taking ownership for our electric vehicle chargers to ensure that the equipment is installed, operated and maintained correctly,
• Perform or control the commissioning and maintenance of DC chargers,
• Work on a wide range of electrical equipment including electrical protection relays, low voltage    and high voltage distribution systems,
• Provide trouble shooting assistance to field technicians and engineers remotely and on site,
• Know every detail of Electric Vehicle Charger Business (including our third-party integration), and understand how technical solutions are run and installed,
• Be a part and give support to our team with technical product and electrical installations knowledge,
• Work closely with our technical partners, supporting them throughout the installation and repair service process,
• Get insights from your daily experience, create reports in order to improve our solution and help the team perform better,
• Coordinate different departments (maintenance, installations, Quality,R&D) for a better customer service,
• To address, review and solve any issues with Charger Products,
• Identify faults and rectify them in a timely manner as to avoid any major problems in the future.

Eligible candidates will be invited to following processes: Tests (General Aptitude,  English, Personality Inventory) and interviews (HR interview, technical interviews with  line managers and Top Management evaluations).