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Ast. Guest Relations Manager

Titanic Deluxe Bodrum

Muğla(Bodrum)

İş Yerinde

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Yönetici adayı

Departman

Diğer

Diğer

Başvuru Sayısı

128 başvuru

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Yönetici adayı

Başvuru Sayısı

128 başvuru

Departman

Diğer

Kariyer Image

GENEL NİTELİKLER VE İŞ TANIMI

Titanic Hotels is the chain hotel brand of the AYG Group and one of the leading brands in Turkey. At the moment Titanic Hotels is operating 13 hotels in Turkey and Germany. Titanic Deluxe Bodrum was founded in 2016 and covers 80 thousand square meter of an exquisite landscape in Güvercinlik Bay. Five star resort creates personalized approaches for the comfort and pleasure for its guests and provides a real sense of serenity by offering luxury and elegance simultaneously.

Job Description

We are looking for ambitious and driven individuals who will join Titanic Family and who will be dedicated to planning, co­ordinating and managing Guest Assistant operations alongside Guest Relations Manager, leading with passionate and self-confident. Ensures that guests have extraordinary experiences at Titanic Deluxe Bodrum.

Assistant Guest Relations Manager;

-        Assist with all aspects of new hire integration into the Guest Assistant team, initial orientation, training schedule, provide & review all necessary material for training, perform progress evaluations;

-        Assign tasks for Guest Assistant Supervisors, coach and assist when needed;

-        Manage guest complaints and work to resolve them or provide feedback to Guest Relations Manager;

-        Monitor staff performance and assist Guest Assistant Manager with performance reviews and disciplinaries; 

-        Assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation;

-        Promote teamwork and quality service through daily communications and coordination with other departments;

-        Prepare monthly reports on GRM reports, online reviews and suggest ways to improve ratings.

Requirements

-        University Degree preferably in Tourism/Hospitality or related departments;

-        Same or similar role experience in Guest Relations / Front Office Departments at least 5 years (Luxury Hotel experience would be asset)

-        Excellent verbal and written communication skills in Turkish, English and at least one of the following languages Russian/ German/ Arabic;

-        Ability to work flexible schedule, all shifts (between 8:00 and 24:00), on weekends and holidays with one day off a week;

-        Computer skills (Excel, Word, preferably Fidelio);

-        Strong communication and team work skills;

-        Attention to details, responsibility and fast decision making;

-        Time management, multitasking and prioritizing skills;

-        Discipline, self-motivation and ambition;

-        Tolerance, cultural sensitivity and strong work ethics;

-        Ability to work under pressure;

-        Keen interest in hospitality and desire for growth;

-        Professional presentation and maintaining hotel’s brand image.

What We Offer

-        Competitive salary and bonuses;

-        Comfortable housing;

-        Transport to/from work place;

-        Uniform, business phone and food service;

-        Work permit and airplane tickets for foreign citizens;

-        Insurance;

-        All year round employment and career growth possibilities.

If you strive to implement and master your communication skills, deepen and expand your knowledge of hospitality industry while ensuring excellent individual service and satisfaction of each Titanic Deluxe Bodrum guest then you are the one we are looking for to join our team!

 

Aday Kriterleri

3 - 5 yıl arası
Üniversite(Mezun), Yüksek Lisans(Mezun)
Yapıldı
İngilizce(Okuma : İleri, Yazma : İleri, Konuşma : İleri) Almanca(Okuma : İleri, Yazma : İleri, Konuşma : İleri) Rusça(Okuma : İyi, Yazma : İyi, Konuşma : İyi)
B sınıfı
Hakkımızda

Türk misafirperverliğini, üstün kalite anlayışıyla harmanlayarak kısa sürede Türkiye’de turizmin önde gelen markalarından biri haline gelen Titanic Ho

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