Data Warehouse Analyst

Teleperformance Türkiye

QUALIFICATIONS AND JOB DESCRIPTION

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.

We are a team of 420,000 passionate people working in 450 sites providing outstanding customer experience from 88 countries in 265+ different languages and dialects.

Our information security strategy ensures that we’ll always be ahead of the market in security practices. Teleperformance leads the industry with world-class, award-winning security measures in contact center information defense. As the first in our industry to receive PCI certification, Teleperformance voluntarily complies with major security regulations.

Teleperformance Turkey has an exciting opportunity for a motivated DWH.

GENERAL QUALIFICATIONS

 

•        Graduated from Computer Engineering, Software Engineering, Mathematical Engineering, Statistics, MIS or Computer Programing etc.
•       At least 3 years of experience in Data Warehouse, Business Intelligence reporting
•        Knowledge of Datawarehouse, Datalake design, modeling and querying
•        Knowledge of relational and dimensional Data Modeling processes
•        Have SQL and ETL knowledge at a level to read queries and detect problems, and perform performance improvement and optimization studies.
•       Specialized in data management, data quality, data deduplication, data integrations, data architecture
•       Preferably have knowledge and experience about SAS Data Quality or Azure Data Factory
•       Preferably specialized in at least one of the BI tools (Preferably Power BI, Qlik)
•       Preferably proficient in SAS, Python and R technologies
•       Good command of English
•       Inclined to teamwork, high personal motivation
•        Closely following technology and innovations
•       Basic project management knowledge to manage Data Projects

 

 

JOB DESCRIPTION

 

•       End-to-end monitoring and management of data projects,
•       Establishment of data warehouse analysis, design and design processes
•       DWH design, analysis and development, data accuracy and consistency analysis
•       Perform data analysis, logical and physical data modeling design for business intelligence, analytical projects and requests
•       To provide modeling, design, advanced reporting, dashboard development with at least one of the business intelligences tools like Power BI, Qlik
•       Managing the design and design processes,
•       Preparing data models,
•       Analyzing in line with requests from managers,
•        Making data modeling in accordance with the needs of customers,
•       Making improvements on existing modeling,
•      To work to improve data quality.