Operation Supervisor

TEKÇE OVERSEAS GAYRİMENKUL A.Ş

TEKCE , one of the largest and fast-growing real estate company in the world, proudly own and operate the brands of Antalya Homes ®, Istanbul Homes ®, Trabzon Homes ®, Bursa Homes ®, and Spain Homes ® which are leading brands in their areas. We operate in 5 countries and have 20 fully operating offices which are located in Turkey [ Antalya (Lara, Belek, Döşemealtı and, Konyaaltı), Alanya, Izmir, Bodrum, Fethiye, Mersin, Ankara, Istanbul (Europe & Asia), Trabzon, Bursa, Yalova], Cyprus (Girne), Spain (Malaga and Alicante), Sweden (Stockholm), and United Arab Emirates (Dubai). We aim to provide the best service to our international clients with our team of local experts.

Job Description

Operation Supervisor is the main link between our company and current/potential customers. Some of the tasks include interacting with customers over the phone, in person, and/or via email and social media. Throughout all of these interactions, supervisors must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way.

Principal Duties and Responsibilities

• Establishing primary contact with customers,
• Managing inbound and outbound customer calls in a timely manner,
• Identifying customers’ needs and wants, give your best to clarify information,
• Handling complaints, providing appropriate solutions and alternatives,
• Using telephones/emails/social media to reach out to customers and verify account information,
• Advising on company information,
• Using CRM to distribute, log and track inquiries, as well as, to check the status of items that require follow-up or involvement of the sales agents,
• Analysis and monitoring,
• Generating new customer accounts as leads through CRM,
• Handling live chat on our websites.
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Required Background

• Fluent knowledge in English language,
• Familiarity with CRM technology,
• Strong phone and verbal communication skills
• Good communication, coordination and execution skills.
• Serious work, a strong sense of responsibility, and the courage to accept challenges,
• Work efficiently with a commitment to high standards,
• Strong customer service orientation,
• Awareness of the current real estate market trends and changes,
• Ability to multi-task, prioritize and manage time effectively,
• Excellent listener,
• Team player.

Working Hours

• 08:30 - 18:00 Monday - Friday
• 10:00 - 15:00 Saturday

Getting on
Whether you have experience is not critical to us. The most important criteria we seek is, to be honest, and open-minded. The training and support you need when you start work are provided by Tekce Academy in Istanbul, Göztepe office for 3 weeks and Lara office for 2 weeks. During this time you learn all the required skills. We will cover the cost of your flight tickets(round-trip) and provide a stipend for your accommodation. Also, we are not charging any fees for the training.