Customer Success Supervisor

Tanı Pazarlama ve İletişim Hizmetleri A.Ş.

Tanı, operating as an affiliated company of Koç Group, offers integrated marketing solutions on web, store and mobile platforms and provides consultancy on these issues, with its large database and 20 years of CRM experience that will increase the market dominance of companies. Data Management draws attention with 360 § Campaign Management, Advanced Analytics and Business Intelligence Solutions, Loyalty Solutions, Permitted Marketing Services and Innovative Mobile Applications (Chippin). Also, it has received 33 local and 11 international awards in these fields.

We are looking at Customer Success Supervisor for our growing organization. A brief job description of the position and preferred qualifications for suitable candidates are described below:

Your Profile

• Bachelor degree or master’s degree,
• Min. 6 years experience in CRM, Network or large Loyalty Programs,
• Advanced level of English,
• Expert user of MS Office: Excel, Word, PowerPoint
• Excellent communication (verbal and written) and collaboration skills and ability to develop and present strategies,
• Experienced in applying lean and agile methods,
• Project lead capabilities,
• Highly motivated regarding digital and mobile commerce as one of the important sectors of the future,
• Highly organized and forward-thinking, with an ability to balance and effectively prioritize numerous projects and initiatives,
• Time and task management and prioritisation skills,
• Entrepreneurial spirit and customer first-focus,
• Analytical thinker, solution oriented, Innovative, willing to learn and open to continuous improvement,

Job Responsibility

• Working closely with the clients, understanding their needs, and addressing the solutions correctly
• Increasing customer satisfaction by ensuring retention of customers
• Creating long-term relationships that will create customer loyalty and satisfaction in both internal and external customers
• Developing a data-driven CRM strategy and approach, including benchmarking KPIs, customer segmentation, and creating customer journeys to shape priorities and future strategy
• Monitoring and evaluating campaign results across all channels to understand the efficacy of strategies and tactics for improving engagement and retention
• Developing and managing customer segmentation, loyalty programs and customer roadmap, including strategic and tactical initiatives to grow customer lifetime value
• Interacting with top management to communicate plan and strategies that will impact the organization
• Presenting & upselling to the client new products and services of Tanı
• Ensuring customer needs are delivered on time, in content and within budget and in accordance with the project plan
• Preparing new project proposals, maintaining the targeted profitability/turnover target
• Creating and controlling contract contents, monitoring, and controlling financial processes
• Budgeting and ensuring that the budget is realized as planned and acting when necessary
• Monitoring CRM KPI's of the client and acting when necessary
• Following the market and the competitions of the client and providing solutions that will guide it