Trainer

SİTEL ÇAĞRI MERKEZİ HİZMETLERİ LİMİTED ŞİRKETİ

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.??

 Come and work with us.

We are looking for a talented English speaking Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

As a Trainer in this project, your daily responsibilities will include:

• Ensure service providers are appropriately trained on all vehicles including any updates and changes before they are to provide service
• Conduct new, ongoing, and ad hoc training sessions on (Internal Client passion program), policies, program changes, and, as requested, on new vehicle model launches
• Keep and extend the qualification level, ensuring the constant qualification of employees to match Client adequate level
• Identify training needs by evaluating strengths and weaknesses
• Translate requirements into trainings that will groom employees for the next step of their career path
• Build annual training program and prepare teaching plans
• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
• Direct structured learning experiences and monitor their quality results
• Acclimate new hires to the business and conduct orientation sessions
• Deliver training courses
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
• Periodically evaluate ongoing programs to ensure that they reflect any changes
• Stay abreast of the new trends and tools in employee development
• Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching. Creates and maintains a positive learning environment.  Modifies and presents training programs for representatives/agents.
• Tracks and analyzes training programs by examining agent performance.  Recommends changes to training programs.
• Stays informed about client processes and recommends program changes where appropriate
• Perform any other reasonable duties that may be requested by the Client or Direct Managers
• Take responsibility for own personal development.
• Understand and comply with all regulatory, fair-trading and competition rules and adhere to Health, Safety and Security responsibilities.
• Provide complete transparency of all training material, soft skills, policy/procedure, job aids, and processes for handling cases for both new hire, ongoing, and ad hoc training.

To succeed in the role, you will need to have:

• Strong English verbal and written communication skills
• Good organization / time management skills
• Ability to work with a variety of people from diverse backgrounds
• Ability to solve problems and offer suggestions
• Ability to influence behavior
• Ability to adhere to all organizational policies and procedures
• Counseling skills.
• Ability to organize, prioritize and multi-task.
• Effective management of time
• Experience of relevant training and coaching techniques 
• Good listening skills 
• Ability to provide feedback in a positive and supportive manner 
• Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc)

Go further with Foundever™

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.?