CRM Agent

Serkoç Otelcilik Tur.İnş.Tah.Tic.A.Ş - Lujo Hotel

LUJO SOUL

Art & Joy reside at the heart of the philosophy at Lujo, taking you on a journey to rediscover your inner child and get enchanted by the vibrant orange that so perfectly reflects our energy. Vacationing at Lujo truly is anything but ordinary and so is working here. If you, too, feel this bursting energy and wish to share it and enrich the team with your colorful personality and your knowledge, we should definitely meet. Join us on this journey to offer our guests a unique experience whilst developing ourselves further and gaining brand new perspectives on hospitality with every new day.

Job Description & Responsibilities:

To be in contact with related departments such as housekeeping, technical service, guest relations, food and beverage, call center about daily operations,

To make the necessary follow-up and authorizations in the department in order to keep all kinds of information and documents related to guests, employees and facilities confidential and not to be shared with third parties,

To fully implement all documentation and activities within the scope of current Front Office procedures,

Requirements:

Able to speak English languages,

Availability to work shifts, including evenings, weekends and holidays,

Familiarity with resort check-in software “Fidelio” & Microsoft Office Programs ( Excel, Word, e.t.s),

Highly motivated, dynamic, open to development and learning,

Friendly and welcoming demeanor,

Experience in luxury hotel

Professionel appearence and is always well-groomed

Great in Filing, Reporting and Time Management,

Prone to teamwork & Excellent verbal communication skills,