Technical Service Manager

Randstad Türkiye

We are looking for a Technical Service Manager for our global business partner.

Job Description

• Service delivery/go-to-market model,
• Measuring performance against defined KPIs and targets,
• Manage Field Service Operations, (incl. mobile solutions)
• Processing of service orders,
• Actively promote the implementation of Service-to-Sales: appliance replacement, warranties prolongation, A&C product sales Ensure efficient dispatching,
• Manage and optimize spare part stock in cooperation with local Service Business Support, Logistics and CSI,
• Work Force Management,
• Identify technicians' training needs and make sure they are served,
• Manage workload/workforce and infrastructure.

Requirements

• Business education with basic technical degree and ideally a further higher education as Master Craftsman, Technical Merchant or Bachelor in Industrial Engineering or equivalent,
• 8+ years business experience,
• 3+ years experience in leading a service operation focused on Field Service/technical support Skills  Competencies required,
• Strong leadership capabilities,
• Excellent communication skills,
• Ability to engage and motivate technical support staff,
• Ability to organize and prioritize tasks,
• Project management skills.