IT Operations Specialist

Nestlé Türkiye Gıda Sanayi A.Ş

We are looking for an IT Operation Specialist to join our NBE team , who will be lead to supervise the day to day operations of IS&IT Service Support while ensuring best quality service and support at best possible costs based on continuous improvement and according to Service Level Agreement at covered sites.

Location: Balıkesir

Main Responsibilities;

    •  Performs the installation, repair and preventative maintenance of personal computer and related systems.

    •  Installs, configures and troubleshoots desktop systems, workstations and network issues in heterogeneous environment.

    •  Maintains passwords, data integrity and file system security for the desktop environment.

    •  Communicates highly technical information to both technical and non-technical personnel.

    •  Assists in determining suitable software to meet user requirements.

    •  Recommends hardware and software solutions, including new acquisition and upgrades.

    •  May participate in development of information technology and infrastructure projects.

    •  May conduct training programs designed to educate an organization's computer users about basic and specialized applications.

    •  Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

    •  Assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required.

    •  Follows specific, outlined, and detailed procedures. 

Qualifications required for this position are as follows;

• Nice to have Microsoft Certified Professional (MCP) certification or higher
• MCSE Certified qualification will be advantageous.
• Nice to have Cisco Certified Network Associate
• Office 365 medium experience
• Good Knowledge of Windows 10+ OS  and installing images on PC
• Medium  knowledge of Active directory on prem (adding devices and users, monitoring) and AAD (Azure Active Directory)
• Medium knowledge of mobile devices (mobile phones, tablets etc)
• Management of Service Now application or other ticketing application (advantage)
• Basic knowledge of Audio/Visual Equipment
• Basic knowledge of Factory Automation Technologies
• Understanding of SAP technology
• Good knowledge of English