Hibrit
Hibrit
Full-Time
Specialist
Customer Service
Customer Service
267 application
Full-Time
Specialist
267 application
Customer Service
We are currently looking for a CRC Agent to join our Nespresso team, who will responsible for easing the Club member through lifecycle with functional, emotional and behavioral expertise, conveying this customer experience bond required by the luxury environment set by the Nespresso brand.
Main Responsibilities;
Solve Prospect and customer requests, raised through any channel of contact
- Respecting business and compliance procedures
- Using the right tone of voice adapted to the channel and situation
- With care and listening attitude towards the customer
- Being empowered to solve and commit to actions
- Being efficient in resolution, while always meeting the quality standards of Nespresso
Promote the brand by acting as a brand ambassador towards the customers
- Sharing his passion for the brand, products and services
- Always delivering an unbeatable level of service to the customer
- Acting professional
- Building relationship to the brand by creating proximity, personalization and sense of service
Develop and continuously refresh his skills and knowledge by
- Being a referent expert on Nespresso products and services (as well as process)
- Keeping informed of the Nespresso news (products, services, procedures, corporate
information), via shareclub or team meeting
- Active participation in trainings and team meetings
- Sharing best practices with other Coffee Specialists
- Pro-activity in identifying gaps and means to improve them
Develop sales by
- Handling the customer purchase
- Providing impactfull advices and information on products and services
- Identifying and leading up-sells / cross sells
Provide ideas of innovation and alert on customer inisghts to upper management
- Qualify with attention the customer interaction (ground of request)
- Raise valuable customer insights to management: feedbacks, insights,
ideas of innovation…
- Identify improvement areas in process, tools, organisation, trainings, speech, services...
Master customer service interactions, with the right attitude and skills specific to each channel
- Phone: Quality of speech and voice
- Emails: the right level of formalim and excellent written language skills
- Chat: Reactivity and adapting written langugae skills to the specific tone of voice
of this channel
- Social Media: Constant awareness of the stakes on brand reputation (build and protect)
Qualifications required for this position are as follows;
Çağrı Merkezi Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Çağrı Merkezi Elemanı Çağrı Merkezi Elemanı Maaşları Çağrı Merkezi Elemanı Nasıl Olunur? Çağrı Merkezi Elemanı Nedir? Çağrı Merkezi Elemanı İş İlanlarıNestlé Türkiye Gıda Sanayi A.Ş2016’da kuruluşunun 150.yılını kutlayan dünyanın lider Beslenme, Sağlık ve İyi Yaşam şirketi Nestlé, kariyerinizi şekill
Şirket Sayfasına GitÇağrı Merkezi Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Çağrı Merkezi Elemanı Çağrı Merkezi Elemanı Maaşları Çağrı Merkezi Elemanı Nasıl Olunur? Çağrı Merkezi Elemanı Nedir? Çağrı Merkezi Elemanı İş İlanları