Technical Support Specialist

JOTFORM YAZILIM A.Ş

QUALIFICATIONS AND JOB DESCRIPTION

ABOUT Jotform

Jotform is a San Francisco-based SaaS company with more than 18 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent and fun. JotForm believes everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes — from small businesses to enterprises.

Since our inception in 2006, our mission has been to help users create, manage and share online forms and receive responses in the easiest way possible.

COVID-19 Safety Measure - Recruiting

Jotform continues to create new positions and hire new staff during the coronavirus pandemic. We care about the health and safety of our staff and our candidates, so we have implemented virtual hiring processes.

ABOUT THE ROLE

Jotform is seeking Technical Support Specialists in our Ankara office, located at a relaxed fun environment in Hacettepe University Teknokent. As a rapidly growing company we are hiring for similar positions continuously and once an opportunity matches with your qualifications, we will contact you immediately.

Here’s what you will be doing:

• Read and understand questions from our users, and provide good explanations and examples
• Serve as Tier I and II support for incoming requests from Jotform users
• Perform troubleshooting and in-depth analysis of technical problems
• Partner with our Engineering team to find and fix bugs before they impact our customers
• Identify trends, escalate critical situations
• Update and maintain training materials and documentation such as FAQ and user guide
• Become a product expert and be one of the go-to resources for understanding how our product works

Education & Work Experience & Technical Requirements:

• B.S. in a technical discipline or equivalent experience
• Ability to translate technical information for non-technical users
• A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds
• Excellent written communication skills in English
• Extensive web development background with HTML5, CSS3 or JavaScript is a plus
• Track record of supporting customers with a SaaS or IaaS product is preferred

Personal Specifications/Skills:

• Excellent customer service and problem-solving skills
• Strong attention to detail
• Ability to quickly learn, understand and explain technical information
• High common sense and high proactiveness

Jotform PERKS

• High growth-paced environment with collaborative and unique team culture
• Generous market competitive total compensation package
• Health Insurance
• Professional Growth & Career Opportunities: We support your personal and professional development with educational materials and expenses & relevant conferences abroad to stay up to date with the latest industry trends & online courses or coaching - and support you pursuing ones that you are passionate about!
• Challenging projects, regular feedback, healthy competition
• Fun & Relax working environment: When we’re in the office; music, jeans and t-shirts are the norm & kitchens stocked with healthy & tasty snacks & drinks

OUR PROCESS

We’ll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and have to prioritize who we speak to.

Thank you for taking the time to apply for a position at Jotform!

Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.