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İlan yayından kaldırılmıştır
İstanbul(Avr.)(Eyüp)

İş Yerinde

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Tecrübe

En az 3 yıl tecrübeli

Departman

Hizmet

Hizmet

Başvuru Sayısı

999+ başvuru

Çalışma Şekli

Tam Zamanlı

Tecrübe

En az 3 yıl tecrübeli

Başvuru Sayısı

999+ başvuru

Departman

Hizmet

Kariyer Image

GENEL NİTELİKLER VE İŞ TANIMI

Position Overview

 
The Pre-Arrival Crew maximizes brand awareness and revenue through intuitive customer care. Focuses on guest services and creative problem solving in an efficient, friendly and professional manner. The Pre-Arrival Crew reports directly to the Director of Revenue. All responsibilities shall be carried out in a timely, accurate, and professional manner, in accordance with YOTEL’s core values.

 

Major Duties & Responsibilities

  • Field incoming calls in a professional, friendly and efficient manner within brand standards.
  • Respond to all emails within reservation in-boxes, customer service emails, and incoming faxes within the appropriate length of time (within 24hrs).
  • Engage with guests via the following channels, including but not limited to; email, phone, fax and in-person.
  •  Provide engagement and assistance with items such as; rate and cabin inquiries, cancellations, property and area related questions, guest issues and feedback.
  • Investigate billing disputes and completes necessary paperwork for refunds, when applicable.
  • Take ownership of all guest requests and follow up with appropriate departments to ensure completion in a timely manner.
  • Assist with, as needed, Transient reservations, modifications and cancellations including the FIT/Wholesales and Third Party reservations.
  • Process/Setup credit card authorization forms and 3rd Party billing requests.
  • Upsell cabin categories to maximize hotel revenue.
  • Capture possible corporate account leads for Sales team.
  • Conduct the following reports, including but not limited to:
  • Daily Positioning Report
  • Call-around Log
  • Social Presence Report
  • Proactively manage guests’ pre-arrival experience including utilization of the brand voice, reManage special projects as needed.
  • Support all other departments in guest service related inquiries and/ or disputes.
  • Performs special projects as per requested by Director of Revenue.
  • Perform other tasks as assigned by the Director of Revenue.
  • Venue maximization, and enhancement of guest experience.

Skills/Qualifications

  • Possess high energy, positive disposition, professional presentation and a strong motivation.
  • Natural, genuine, customer service orientated individual.
  • Ability to thrive and succeed in a fast-paced environment.
  • Strong organizational and time management skills.
  • Ability to work as a team player.
  • Ability to maintain positive and professional demeanor while working under pressure.
  • Solid computer skills including internet, IM, email, OPERA, Microsoft Word & Excel.
  • Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.
  • Uphold the highest standards of YOTEL Istanbul New Airport and business culture.
  • Maintain a friendly & cohesive work environment with crew, internal departments & guests.

Aday Kriterleri

Üniversite(Mezun)

Resepsiyonist pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Resepsiyonist Resepsiyonist Maaşları Resepsiyonist Nasıl Olunur? Resepsiyonist Nedir? Resepsiyonist İş İlanları
Hakkımızda

İGA Havalimanı İşletmesi İstanbul Yeni Havalimanı’nın yatırımını gerçekleştirmek ve 25 yıl boyunca işletmesini yapmak üzere 7 Ekim 2013 tarihinde kuru

Şirket Sayfasına Git
Şirketin Aydınlatma Metni

AYDINLATMA METNİ1. Girişİşbu aydınlatma metni; İGA Havalimanı İşletmesi Anonim Şirketi (“Şirket”) ol

Detaylı Bilgi
Yan Haklar

Özel Sağlık Sigortası, Servis, Yemekhane.

Resepsiyonist pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Resepsiyonist Resepsiyonist Maaşları Resepsiyonist Nasıl Olunur? Resepsiyonist Nedir? Resepsiyonist İş İlanları