Telephone Operator

Hyde Bodrum

TELEPHONE OPERATOR

To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

KEY ROLES & RESPONSIBILITIES

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Hyde Standards
  
• Accurately record and control wake-up calls
  
• Assist guests with international calls and directory queries
  
• Call guests by name whenever possible
  
• Page staff member when requested
  
• Abide by principles of guest privacy
  
• Handle guests requests promptly and report complaints to the Telephone Supervisor
  
• Bill call costs
  
• Aware of local telephone listings and frequently dialed numbers
  
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  
• Advise defects on switchboard equipment to Supervisor
  
• Maintain a clean work environment
  
• Maintain detailed knowledge of the Hotel’s fire, life and safety system
  
• Adhere to OH&S policies and procedures 

PERSONAL ATTRIBUTES

• Written and verbal communication skills in English 
• Able to develop rapport with Colleagues and Management staff
  
• Ability to work cohesively with co-workers as part of a team
  
• Ability to focus attention on guest needs, remaining calm and courteous at all times
  
• Ability to promote positive relations with all hotel guests & patrons
  
• Able to exercise good judgment with difficult guests
  
• Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

• Secondary Education or relevant qualifications in Hotel Management. 

EXPERIENCE

• Minimum 1 year relevant experience preferably in a five star hotel