Technical Support Engineer

Grafton

QUALIFICATIONS AND JOB DESCRIPTION

Grafton, one of the world's most famous recruitment companies, offers first-class recruitment service, talent management and human resources solutions with over 30 years of experience in Europe as a Gi Group brand. With 40 offices and more than 500 employees in 14 countries in Europe, Grafton employs more than 30,000 temporary and permanent professionals every year. 

Grafton Turkey aims to give support to thousands of talents for their career journeys who are looking for jobs and looking for new opportunities in Turkey, as being also a solution partner that helping companies to find the talent in the white-collar profiles from new grads to middle-level experts and managers. 

We are looking for a “Technical Support Engineer” for our multinational client.

QUALIFICATON

• Minimum of Bachelor or University degree in technical direction, or a combination of education and experience that demonstrates the required skills.
• Comprehensive knowledge in electrical area. 
• Proven ability to correctly diagnose and successfully resolve increasingly complex problems. 
• Basic knowledge of compressor (or similar products) working principle and control logic.
• Confident grasp of increasingly complex technical matters, indicated by speed, accuracy and quality work, in a complex environment.
• Fluent verbal and written English and Turkish skills.
• Resourceful, self-motivated and confident with working on own initiative.
• Good interpersonal and team working skills.
• Ability to develop technical solutions, compliant with requirements within agreed programs and timescales.
• Ability to present and explain key data / KPI's as required.
• Willing to travel as and when required.
• Experience with MS Office, Inventor, CAD tools is an asset.

JOB DESCRIPTION

• Has an eye for the safety of the product.
• Write action plans to manage field feedback until closure is achieved.
• Monitor and track the progress of agreed schedules and action items.
• Provide feedback to product quality teams based on analyses and make proposals for improvement projects.
• Warranty process handling.
• Develop close relation within Service Centers and Engineering to properly address specific needs to get a problem solved.
• Provide training to service engineers and others.
• Provide support for spare parts.
• Take part in new projects for service review, kit creation, spare part list creation.

"GI GROUP AND WYSER TURKEY SEÇME VE YERLEŞTİRME A.Ş. Türkiye İş Kurumu'nun 29.12.2020 tarihli 7511096 No'lu lisans sahibi özel istihdam bürosudur."