Service Support Responsible

Grafton

Grafton, one of the world's most famous recruitment companies, offers first-class recruitment service, talent management and human resources solutions with over 30 years of experience in Europe as a Gi Group brand. With 40 offices and more than 500 employees in 14 countries in Europe, Grafton employs more than 30,000 temporary and permanent professionals every year. 

Grafton Turkey aims to give support to thousands of talents for their career journeys who are looking for jobs and looking for new opportunities in Turkey, as being also a solution partner that helping companies to find the talent in the white-collar profiles from new grads to middle-level experts and managers. 

We are looking for a ”Service Support Responsible” for our multinational client in “Istanbul”.

QUALIFICATON

•            University / College graduated

•            Full computer literacy (MS Office Programs)

•            2+ years customer service administration experience. Preferred in technical industrial product manufacturers or trading company.

•            Strong data analysis skill (Advanced Excel knowledge)

•            To have good standard of presentation skills

•            To have excellent communication skills

•            To be a team worker, with excellent interpersonal relation skills

•            Influence skill

•            Spare parts supplier chain and inventory management experience is preferred.

JOB DESCRIPTION

•            Work with Operations Manager and operations team to increase efficiency of operational activities, deliver the best value to our customers.

•            Registration of the Tool coming to the service, managing the entire process. Tracking the devices within the target times, Preparation of the delivery notes

•            Complete order fulfillment process from order entry to shipment planning/service order input and invoicing customers (internal/external) in coordination with relative departments to ensure order accomplishment

•            Ensure timely input and accuracy of data for order processing, reporting and performance measurements.

•            Track the tool status and feedback to customer / engineer with other inquire as well.

•            Manage Local critical parts inventory and ensure the inventory accuracy.

•            Prepare and manage purchasing process.

•            Receiving customer complaints and tracking the results.

•            Dispatch service request to operations & sales departments, track to close and respond to customer's inquiries.

•            Be ready to take up new tasks if needed;

"GI GROUP AND WYSER TURKEY SEÇME VE YERLEŞTİRME A.Ş. Türkiye İş Kurumu'nun 29.12.2020 tarihli 7511096 No'lu lisans sahibi özel istihdam bürosudur."