warning
İlan yayından kaldırılmıştır

Royal Service&Reservation Agent

Fairmont Quasar Istanbul

İstanbul(Avr.)(Beşiktaş)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Staff

Department

Sales & Marketing

Sales & Marketing

Application Count

538 application

Job Type

Full-Time

Position Level

Staff

Application Count

538 application

Department

Sales & Marketing

QUALIFICATIONS AND JOB DESCRIPTION

Royal Service&Reservation Agent

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service&Reservation Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.

Summary of Responsibilities:

Reporting to the RS Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Process all external and internal calls either by redirecting calls or assisting the caller
  • Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
  • Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
  • Maintain and monitor the “Royal Service&Reservation” software system
  • Serve as a liaison for Guests requiring information relating to all aspects of the hotel
  • Handle and distribute faxes, voice messages and written messages for internal and external Guests
  • Have full knowledge of the hotel’s emergency procedures
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Qualifications:

  • Good command of English
  • Previous customer related experience an asset
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Computer literate in Microsoft Window applications required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Preferred Candidate

More than 1 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
Completed
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Rezervasyon Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Rezervasyon Elemanı Rezervasyon Elemanı Maaşları Rezervasyon Elemanı Nasıl Olunur? Rezervasyon Elemanı Nedir? Rezervasyon Elemanı İş İlanları

Rezervasyon Elemanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Rezervasyon Elemanı Rezervasyon Elemanı Maaşları Rezervasyon Elemanı Nasıl Olunur? Rezervasyon Elemanı Nedir? Rezervasyon Elemanı İş İlanları