Reception Agent

Fairmont Quasar Istanbul

RECEPTION AGENT

Main Duties:

•         Answer all calls within three rings, using Fairmont Quasar Istanbul greeting   standards.
•         Prepare for Guest arrivals in accordance with Fairmont Quasar Istanbul procedures,   including special request reservations and VIP Guests.
•         To provide a professional and timely check in service for arriving hotel Guests which   adheres to Fairmont Quasar Istanbul’s policies and procedures
•         To ensure that security protocol is adhered to regarding Guest ID and issuing of keys
•         Maintain the Guest profiles in Opera using information gathered upon check in
•         To ensure that Guest details are kept confidential and not distributed to any   unauthorized personnel.
•         Inform guests of all facilities and services available within the hotel
•         To handle Guest requests and complaints according to Fairmont Quasar Istanbul’s   policies and procedures.
•         To provide a professional and timely check out service to Guests which adheres to   Fairmont Quasar Istanbul’s policies and procedures.
•         To deal with Guest accounts, including payments, deposits, exchanges, adjustments   and disputed charges and PM accounts according to hotel procedures.
•         Maintain and balance a cash float according to hotel procedures.
•         Complete any reports as stipulated  by the Front Office Manager
•         Constantly reviewing performance and operations of yourself and the department,        offering suggestions for improvement.