CRM Specialist

Altınyıldız Classics

GENERAL QUALIFICATIONS:

• Bachelor’s degree in related fields (Engineering, Econometrics, Business Administration or Statistics will be preferred)
• At least three years experience in CRM and customer experience management
• Advanced data-driven reporting skills
• Good knowledge of MS Office programs and BI tools
• SQL knowledge is preferred
• Fluent in English
• No restriction to travel abroad
• Self-motivated, including the ability to work independently and partner effectively with cross-functional teams to achieve desired business results
• Must possess the ability to work in a dynamic, service-oriented environment
• Have strong human relations and communication

JOB DESCRIPTION:

• Execution of customer experience and CRM projects for our stores abroad
• Provide application recommendations for the development of customer database infrastructure, ensure the integration with other applications in the company and coordinate infrastructure development needs with IT department
• Design customer data collection process and develop personalized CRM campaigns
• Track and execute CRM communication plan (SMS, E-mailing etc),
• Analyze campaign results and consumer behaviors to improve campaign results