Front Desk Agent

AHAMA

A Bay Front Hotel Inspired by Bohemian Luxury

Discover Ahama’s essence, where luxury intertwines with the unspoiled landcsapes of Göcek and Fethiye. Tucked away in our secluded bay, embraced by ancient liquid amber trees and pristine waters, each corner resonates with the timeless allure of ancient Lycian culture, reimagined through a modern perspective. Away from the hustle of urban life, we create a sanctuary for meaningful connections. Ahama offers a profound sense of renewal, blending the light of ancient Lycian culture with the comforts of modern luxury.If you want to be part of this spirit, we look forward to receiving your applications!

If you want to be part of this spirit, we look forward to receiving your applications!

QUALIFICATIONS

• Graduated from Communication, Tourism or Hospitality Management departments of universities,
• Previous experience in a front desk or customer service role, preferably in the hospitality industry,
• Strong communication skills in English (additional languages are a plus),
• Excellent interpersonal skills with a welcoming and guest-oriented attitude,
• Proficiency in hotel management software (preferred),
• Ability to multitask in a fast-paced environment while maintaining attention to detail,
• A positive, team-oriented attitude and ability to work under pressure,
• Flexibility to work various shifts, including weekends and holidays.

JOB DESCRIPTION

• Greet guests warmly and assist with check-in and check-out procedures,
• Handle guest requests and provide information regarding hotel services and local attractions,
• Maintain a high level of guest satisfaction by addressing any inquiries or concerns promptly and professionally,
• Ensure that all front desk operations are carried out efficiently and in line with the hotel’s standards,
• Assist with administrative duties, including phone calls, emails, and reservation management,
• Manage guest accounts and payments accurately,
• Support other hotel departments as needed to ensure seamless guest experiences.